Website: mvgcoffee.com
Operator: MVG Coffee
Business Activities: Coffee trading, distribution, and export
Last Updated: September 23, 2026
Introduction
MVG Coffee is committed to providing coffee products with clear origins, transparent product information, and a convenient purchasing process for customers in Vietnam as well as international customers and business partners.
This Purchase Policy sets out the process from product inquiry, quotation, order confirmation, payment, and delivery.
1. Scope of Application
This Purchase Policy applies to customers, businesses, agents, distributors, and partners who purchase MVG Coffee products through:
• Website mvgcoffee.com;
• Telephone;
• Email;
• Official MVG Coffee communication channels;
• Direct transactions;
• Sales contracts or export contracts.
Depending on the product and market, purchasing terms and conditions may be adjusted according to the specific agreement between MVG Coffee and the customer.
2. Products
MVG Coffee provides coffee products for domestic and international markets, which may include:
• Green coffee beans;
• Roasted coffee;
• Ground coffee;
• Finished coffee products;
• Packaged coffee products;
• Customized coffee products according to customer requirements;
• Other coffee-related products.
Information regarding product type, origin, packaging specifications, weight, quality standards, and product availability will be provided depending on each product.
3. Purchasing Process
Step 1: Product Inquiry
Customers may visit mvgcoffee.com to learn about product information, origin, specifications, images, and other relevant information. For products without fixed prices published on the website, customers may submit a quotation request to MVG Coffee.
Step 2: Submit a Purchase Request
Customers should provide the necessary information, including:
• Product name;
• Expected quantity;
• Packaging specifications;
• Delivery location;
• Expected delivery date;
• Quality or certification requirements, if any;
• Contact information.
For international customers, additional information such as destination country, destination port, and export requirements may be requested.
Step 3: Quotation
Upon receiving a purchase request, MVG Coffee will review the product, quantity, available stock or supply capacity and provide an appropriate quotation.
The quotation may include product price, packaging specifications, minimum order quantity, shipping costs, taxes and applicable fees, delivery terms, estimated delivery time, and payment terms and methods.
For export orders, pricing and delivery terms may be determined based on the agreed commercial terms and applicable Incoterms.
4. Order Confirmation
An order will be considered confirmed when MVG Coffee and the customer agree on the key terms, including product, quantity, unit price, specifications, delivery schedule, delivery location, payment method, and other applicable commercial terms.
For high-value orders or export transactions, the parties may enter into a sales contract before the transaction is carried out.
5. Minimum Order Quantity
Depending on the product, packaging specifications, and purchase purpose, MVG Coffee may apply a minimum order quantity.
For export orders or products manufactured according to specific customer requirements, the minimum order quantity will be stated in the quotation or sales contract.
6. Product Pricing
Product prices may be determined based on type of coffee, origin, product quality and standards, order volume, packaging specifications, order date, delivery terms, and market and delivery destination.
As coffee prices and logistics costs may fluctuate, prices displayed on the website or quotations are valid only for the period specified in the quotation.
MVG Coffee will notify the customer of any price changes before the order is confirmed.
7. Payment Methods
MVG Coffee may accept one or more payment methods depending on each transaction, including:
• Bank transfer;
• Payment according to the terms of the sales contract;
• Partial advance payment and balance payment according to the agreed schedule;
• International payment methods mutually agreed by the parties.
For export orders, payment terms may be carried out according to the terms specified in the international sales contract.
Official payment account information will be provided directly to customers through MVG Coffee’s official communication channels. Customers are advised to carefully verify the bank account information before making any payment.
8. Domestic Delivery
MVG Coffee delivers orders to the address provided by the customer using the agreed delivery method.
Estimated delivery time depends on product type, order quantity, product availability, delivery location, shipping provider, and order confirmation date.
The estimated delivery time will be communicated to the customer before or at the time of order confirmation.
Shipping costs will be paid by the customer or included in the product price, depending on the agreed terms.
9. International Delivery and Export
For export orders, MVG Coffee may support or coordinate activities including:
• Product preparation;
• Packaging;
• Commercial documentation;
• Export documentation;
• Logistics;
• International transportation;
• Customs procedures;
• Relevant certificates, subject to availability and applicable requirements.
Delivery terms, responsibilities of each party, transportation costs, insurance, taxes, fees, and risks shall be determined by the sales contract and agreed commercial terms.
For special requirements of the importing market, customers should inform MVG Coffee before confirming the order so that both parties can assess the feasibility of meeting such requirements.
10. Inspection Upon Delivery
Customers are responsible for inspecting the products upon receipt.
The inspection may include quantity, product type, packaging specifications, packaging condition, and signs of damage during transportation.
If any abnormality or damage is identified, customers should notify MVG Coffee as soon as possible and provide photographs, videos, or relevant documents for review and assistance.
11. Return and Exchange Policy
MVG Coffee may consider exchanging or resolving products in cases where:
• The wrong product was delivered;
• The delivered quantity is insufficient;
• The product does not comply with the confirmed specifications;
• The product is damaged due to an issue attributable to MVG Coffee;
• Other circumstances mutually agreed upon by the parties.
For products roasted, ground, manufactured, or packaged according to specific customer requirements, returns or exchanges will be handled according to the terms agreed upon before production.
Customers should notify MVG Coffee of any product issue within a reasonable period after receiving the goods so that MVG Coffee can inspect and process the claim.
12. Non-Returnable Cases
MVG Coffee may refuse a return or exchange in cases where:
• The product has been used improperly;
• The product has been damaged due to improper storage by the customer;
• The product has been altered, modified, or repackaged by the customer;
• The product was manufactured according to specific customer requirements and contains no defect attributable to MVG Coffee;
• The customer fails to provide sufficient information to verify the issue;
• Other cases specified in the sales contract.
For export transactions, claims and non-conforming product procedures shall primarily be governed by the relevant international sales contract.
13. Order Cancellation
Customers may request cancellation before MVG Coffee begins irreversible processing, production, or preparation of customized products.
Cancellation after products have been manufactured, specially packaged, handed over to a shipping provider, or export procedures have commenced may result in additional costs.
Any costs and responsibilities arising from order cancellation will be determined based on the actual status of the order and the agreement between the parties.
14. Complaints and Claim Resolution
If an issue arises concerning a product or order, customers should contact MVG Coffee and provide:
• Order number or contract number;
• Product name;
• Description of the complaint;
• Photographs/videos of the product, if necessary;
• Relevant documents.
MVG Coffee will receive and review the information and respond within a reasonable period.
For commercial or export transactions, disputes and claims will be handled according to the dispute resolution provisions agreed upon in the relevant contract.
15. Customer Responsibilities
Customers are responsible for:
• Providing accurate order information;
• Reviewing the quotation before confirmation;
• Making payment on time;
• Providing accurate delivery and contact information;
• Inspecting products upon receipt;
• Storing products according to applicable instructions;
• Promptly notifying MVG Coffee of any issues.
For international customers, customers are responsible for providing relevant import requirements, standards, documentation, or specific regulations applicable in the destination market.
16. MVG Coffee’s Responsibilities
MVG Coffee commits to:
• Providing accurate and transparent product information;
• Confirming orders before processing;
• Supplying products in accordance with the agreed terms;
• Delivering products according to the agreed conditions;
• Supporting customers throughout the purchasing process;
• Receiving and reasonably handling customer feedback and complaints;
• Protecting customer information in accordance with MVG Coffee’s Privacy Policy.
17. Force Majeure
MVG Coffee shall not be liable for delays or failure to perform its obligations caused by events beyond its reasonable control, including but not limited to:
• Natural disasters;
• Epidemics or pandemics;
• Fire;
• War or armed conflict;
• Changes in government policies or regulations;
• Transportation disruptions;
• Supply chain disruptions;
• Port, logistics, or shipping disruptions;
• Other force majeure events recognized under applicable law.
In such circumstances, MVG Coffee will notify the customer and cooperate to find an appropriate solution.
18. Changes to the Purchase Policy
MVG Coffee reserves the right to update this Purchase Policy to reflect changes in its business activities, products, operational procedures, or applicable laws and regulations.
The updated version will be published on mvgcoffee.com and will take effect from the date of publication unless otherwise specified.
19. Contact Information
MVG COFFEE
Buon Ma Thuot Office: 05 Tran Huy Lieu Street, Buon Ma Thuot Ward, Dak Lak Province, Vietnam
Hanoi Office: 40 Athena Urban Area, Nguyen Xien Street, Dai Kim Ward, Hoang Mai District, Hanoi City
0862.786.889
info@mvgcoffee.com
Customers may contact MVG Coffee for product consultation, quotation requests, order placement, delivery support, or assistance with any matters relating to their orders.
MVG COFFEE COMMITMENT
MVG Coffee aims to provide a transparent, professional, and convenient purchasing process while maintaining consistent product and service quality in every transaction.
We highly value the trust of our domestic and international customers and business partners.
MVG Coffee – Vietnamese Coffee for Global Markets.
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